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Answers to common questions and support — all in one place.
Real help from a small, friendly team. Whatever your question — an order, a download, a payout or your seller account — one email reaches all of us, and the right person picks it up.
Buyer SupportOrders, downloads & refunds
Seller SupportListings, accounts & payouts
Orders & PaymentsPayment questions, sorted fastEmail is our one support channel — it keeps every answer written, tracked and safe. We aim to reply within 24 hours. Tip: mention your product name or order detail in the email and we can help you faster.
✉ info@metacalculator.orgOpen any product, check its gallery and description, and use the Buy button on the product page. Payment is completed on a secure checkout, and your product is a digital download — nothing is posted by mail.
Your download is available right after payment, and a copy of the download link is also sent to your email. If you bought one of our products through our Etsy shop, your files live in your Etsy account under Purchases — they stay there permanently.
Download links are time-limited for security. Email us from the address you ordered with, tell us the product name, and we will issue you a fresh link.
Yes. Payments run through established payment partners over encrypted checkout pages. We never see or store your card or wallet details.
If a file is missing, broken, or materially different from what its listing describes, contact us — we will repair the file or refund you. Because a digital product cannot be returned, changing your mind after downloading is not, by itself, a ground for a refund. If something looks wrong, email us first: most problems are a wrong file or a download hiccup, and they are quick to fix.
Gateway confirmations can lag a few minutes — wait a little and check your email (including spam) again. Still nothing? Email us the payment reference and the amount, and we will trace it for you.
Anyone can open a seller account: sign up with Google, choose your seller type, and agree to that type's terms. The first 200 Pakistan sellers and first 100 International sellers join free; after the free places, a one-time registration fee applies (Rs 500 Pakistan / $5 International). List your first real, self-created product within 1–3 days (5 days at the very latest) to keep the account active. Full rules are on the Seller Terms page, and sign-up starts on the Sell page.
| Seller type | You keep | Payouts | Minimum | Paid by |
|---|---|---|---|---|
| Seller From Pakistan | Rs 930 of every Rs 1,000 (7% covers everything) | Weekly, every Monday | Rs 1,000 | JazzCash, Easypaisa or bank |
| International Seller | 95% minus the payment partner's own charge | Monthly, in the first week | $25 | Payoneer |
Every sale passes a 24-hour safety hold before it counts as earned, and full verification (in your own name) is completed before your first payout. Details: Payout Policy.
No. You can check out as a guest. Sellers, on the other hand, always sign up with a Google account — one account per seller.
That depends on the product's own licence, which is stated on its product page. When in doubt, email us before you buy and we will confirm in writing.
Go to the Sell page, sign up with Google, pick Pakistan or International, agree to the terms, and list your first product within 1–3 days. That is all — no paperwork is needed before your first payout verification.
Pakistan sellers: every Monday, once the balance reaches Rs 1,000. International sellers: in the first week of each month, once the balance reaches $25. See the Payout Policy for the full picture.
Your shop account is your Google account, so email changes are managed on Google's side. Your purchases and listings stay attached to your account.
Email us the product name and what is wrong. We fix genuine file problems quickly — and if we cannot fix it, the refund policy above applies.
Send us one email with your product name or order detail, and a real person from the team above will take it from there.